18. CONFORMITY DEFECTS AND WARRANTIES.
18.1 The guarantee of all BARBERSHOPBAGS products is applicable to products purchased from a store or on-line, and is international and valid for 2 years from the date of purchase. Should you discover a defect, please write to: firstname.lastname@example.org.
The warranty does not cover defects caused by normal wear and tear of the products, or those caused during transport, improper use or maintenance of the products.
18.2 The Seller shall be liable for any defects of conformity that occur within two years from delivery of the goods. The Buyer shall loses its rights if it fails to report the defect of conformity to the Seller within two months from the date on which the defect is discovered. In any case, such rights are statue-barred within twenty-six months from delivery of the product, provided the defects have not been intentionally hidden by the Seller. If the Buyer is a Professional, the same will lose the rights set forth by the warranty, if it does not report the defects within 8 (eight) days from discovery. The relevant proceeding is statute-barred within one year from delivery. In either case, the claim need not be filed if the Seller has recognised the defect or has concealed the same.
18.3 For purposes of this contract, supplies of consumer goods are presumed to comply with the contract if they have the characteristics set forth by art. 129 of Legislative Decree 206/2005.
No defect of compliance may be claimed if the Buyer is aware of the same when the contract was concluded, or could not have been unaware of the same according to ordinary diligence, or if the defect of conformity stems from instructions or materials supplied by the buyer.
18.4 In the event of a defect of conformity, the Buyer may alternatively request the repair or replacement of the product purchased, free of charge, (at the conditions set forth by paragraphs 3, 4, 5 and 6 of art. 130 of the Consumer Law), or, an appropriate discount on the purchase price, or termination of the contract, (in accordance with the terms of paragraphs 7, 8 and 9). If the Buyer is a Professional, the same may, at its discretion, request termination of the contract or a discount on the price, without prejudice to the right to damages.
18.5 The request should be sent by e-mail or mailed to the Seller, to the following addresses (via Divisione Tridentina no. 10, area code 36061, Bassano del Grappa (VI), email@example.com), who will advise whether it is prepared to accept the request, or the reasons for which it is unable to do so, within seven business days from receipt.
18.6 In the same notice, the Seller should indicate the proposed discount on the price or the method used to return or replace the defective product. In this case, the Buyer shall advise the method (see clause relevant to payment methods) to refund the sums paid to the Seller.
18.7 In the case of returns due to defects of conformity, please see return procedure set forth by clause 12., following the “official returns procedure”.